Returns for Credit or Refund
You may return most New and Unopened items within 30 days of delivery for a full refund (less shipping). All New and Unopened returns will incur a minimum 15% re-stocking fee.
- Opened and used products can only be returned for repair
- A minimum 20% re-stocking fee will apply to any Open or Used products should they be accepted for return for a refund
Non-defective returned items are subject to a minimum 15% restocking fee. Failure to return the item within the 30 day period will void the return and any pending refund.
Any defect claim must be reported within 5 days of delivery. If the item is found to be defective and unrepairable at no fault of the consumer, a comparable replacement product of equal or greater value will be provided (only if available). If a replacement product is unavailable we will refund the original purchase price less any shipping charges. All defect claims must be verified by one of our service technicians. The defective product must be returned prior to us shipping a replacement, or issuing a refund.
Opened and used products can only be returned for repair. If the item is found to be defective and unrepairable at no cause of the consumer, a comparable replacement product of equal or greater value (only if available) will be provided. A minimum 20% re-stocking fee will apply to any Open or Used products should they be accepted for return.
If you are approved for a refund you should expect to receive it within four weeks, however, in many cases, you will receive the refund sooner. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 to 10 business days).
Any and all shipping costs are the responsibility of the customer. Shipping is non-refundable. We will pay the return shipping cost if the return is a result of our error (you received an incorrect item). Outbound shipping for high-value items will be ‘Signature Required.’ Outbound shipping on most high-value items is free to the customer. Inbound shipping is paid by the customer for all Warranty, Service-related issues, and Returns for Refund. We will pay Outbound (return) shipping for items that are returned for repair.
Tracking numbers are entered into the system as soon as possible. At times we may provide you with a tracking number that shows no movement. If this occurs, you should wait several hours, then attempt to track your item again. If the issue persists please let us know.